Use DC10 to Save 10% First Order
Shopping Cart

Order Issue

Is it safe to order on your website?

Yes, we value your information privacy and use trusted third-party software, including Secure Socket Layer (SSL), for all financial transactions.

Can I make changes to my order after placing it?

Sorry, you cannot change your order after placing it. Our system begins processing your order immediately upon receiving it. Therefore, please carefully review your information when placing an order.

How can I check the status of my order?

You can check the status of your order by visiting the "Track Your Order" page on our website. You will need to provide your order number and email address.

Can I use discount codes during purchase?

Yes, you can use discount codes that are still valid from social platforms and deal websites. You can enter them during checkout.

Can I stack multiple discount codes on the same order?

We apologize, but you cannot stack discounts on the same order. You can choose to use the maximum discount available.


Do you provide warranty for all products?

We offer a 10-year warranty for all our footwear products! Simply register here to enjoy the benefits of our warranty service!

Do you offer warranty services for products purchased from other platforms or stores?

Our warranty service is available only for products purchased through our official sales channels and authorized retailers. Currently, we provide warranty coverage for products purchased on and the Drycode Amazon storefront. If you have any questions regarding the warranty for your purchased product, please feel free to contact our support team at We are committed to providing excellent service!

Do you provide repair services?

We apologize, but we currently do not offer repair services. For more details regarding our warranty, please visit our warranty page.

What is your warranty policy?

For more details about our warranty policy, please visit our warranty page.


Do you have a size chart available for reference?

Yes, you can refer to our size chart page for a general size chart, and you can find detailed size charts on the product pages.

What is the difference between the size chart page and the size chart information on the product page?

If you need a more detailed size chart, please refer to the size chart on the product page. The general size chart page is for reference only.

Why are your sizes different from sizes of other brands?

Footwear products do not have an industry standard for sizing. We strive to provide detailed size information for your reference. If you have any questions about sizing before making a purchase, please feel free to contact us.

How can I measure my foot size before placing an order?

Here are the steps to measure your foot size before placing an order:

1)Place a blank piece of paper on a flat surface, against a wall or any 90° angle.
2)Place your foot on the paper with the heel against the wall.
3)Make a mark at the end of your longest toe using a pen or pencil.
4)Measure both feet in inches and use the larger measurement between the two feet.
5)Read your measurement result and compare it with the size chart provided.
6)When comparing with the size chart, select the larger size closest to your measurement based on the standards in your country.

What should I do if I receive the wrong size?

We will investigate the situation, and if it was our mistake to send the wrong size, we will be responsible for sending the correct size and cover the return shipping cost.


What are your delivery options, shipping costs and delivery times?

In order to provide a better shopping experience, we offer free shipping to our guest customers and registered members, and the shipping time is usually 5-7 business days.


Tips: If you need expedited service, please select expedited shipping during checkout, but you need to pay $19.9 expedited shipping fee.

What if I put in the wrong address when I place an order?

If you realize that you have provided an incorrect address, please contact us as soon as possible. We will do our best to rectify the situation, but we cannot guarantee that we will be able to correct it, as our shipping department relies on our order system. You are responsible for providing the correct shipping address.

Do you have international shipping?

Currently, we only ship within the United States. We are working to expand our reach to more regions around the world.

Do you offer same-day delivery?

We apologize, but we do not offer same-day delivery service. We use expedited shipping, and the typical delivery time is around 5-7 business days.

What carrier do you use?

Our orders are primarily fulfilled through Amazon logistics.

Returns & Refund

What is your return policy?

You can check the details on our return policy page, visit here.

How long do I have to return the items?

Please contact us at and return your item within 30 days of receipt.

Do you offer free exchanges?

We are sorry that we do not offer free exchanges, if you have any questions about your product, please feel free to contact us and our support team will be happy to help you.

How to apply for returns?

Please email us at with your order number and the reason, our support team will solve it for you.

When will I receive my refund?

Normally, it will take 3-5 business days for you to receive your refund after we confirm your request.


What payment methods do you accept?

We accept credit cards (American Express, MasterCard, Visa, Discover, Diners Club) and PayPal as payment methods.

Can I use multiple credit cards or payment methods?

Unfortunately, our payment methods do not support the use of multiple cards or payment methods on a single order.

Do you charge tax on every order?

Currently we only have online sales channels and our company is located in a tax-free state, so you don't need to pay taxes for the time being.

Production Q&A

Where are your product made?

We have production facilities in both China and California, USA. Our manufacturing lines in both locations adhere to high-quality standards, ensuring the excellence of the products you receive.